The use of this website is governed by the terms and conditions below, we strongly advise you to read these conditions carefully before using or browsing. The user acknowledges to be aware of the access and existence of these conditions of use and the need to know them. Therefore, if the user continues to consult the website it will mean that he fully and completely accepts the present conditions. If the user does not accept these conditions, he would not be allowed to continue the consultation and browse the website.
MARUTX SL reserves the right to periodically modify these conditions. The modified conditions will take effect on the date of their publication on-line on the website for all users. Consequently, users should regularly check these conditions. The use of the website www.mestralhome.com, and the purchase of any products offered in said site are subject to these terms and conditions. The use of this website by the user constitutes his agreement of compliance and its connection with the present conditions of use, as well as his consent or agreement with the privacy policies of this site.
1. General information about the SERVICE PROVIDER
According to the Organic Law 15/1999 of 13 December on the Protection of Personal Data (LOPD) and Law 34/2002 of 11 July on services of the Information Society and Electronic Commerce (LSSI- CE), the user (hereinafter, the USER) is hereby informed that access to this web page with the domain www.mestralhome.com (hereinafter the WEB), the general information data of this website.
MARUTX SL, as holder of the WEB
Address: P.I. Llano San Vicente. C / Melcior Torró, 3. 46870 Ontinyent (Valencia)
Phone: +34 962 916 476
Registered in the Mercantile Register of Valencia, Volume 7686, Book 4983, Folio 11, Section 8, Sheet V 94277, Inscription 1ª.
The information regarding users received by the portal owner is treated with the utmost confidentiality and informs you that the data you are providing us through our website will be included in our automated personal data file under the responsibility of MARUTX SL. And exclusively for the purpose of managing our relationship with you, as a user of the website, and for the promotion of MARUTX products.
2. Use of personal data
In accordance with the Organic Law 15/1999 of December 13, on Personal Data Protection (LOPD), we inform you that the personal data collected will be treated with strict confidentiality and are relevant in relation to the Scope and purposes described. The user will be responsible, in any case, for the veracity of the data provided, reserving MARUTX SL, a company of Spanish nationality, owner of the website www.mestralhome.com, whose purpose is the management of commercial and professional relations with users who Create their account in the environment of the website and buy the products offered, the right to manage said data for the sending of information and advertising related to their activity, both by SMS and by email or ordinary.
In the same way, the owner of this website reserves the right to exclude from the registered services any user who has provided false information, without prejudice to other actions that proceed in law.
By clicking on 'submit' on the registration form, you expressly authorize your data to be used to provide the required services, and to which MARUTX. SL can send you commercial or institutional material by email or by any other means.
3. Right of access, rectification and cancellation of personal data
We inform you that you will be able to exercise your rights of access, rectification, cancellation and opposition by means of a written and signed request, with a photocopy of the attached DNI, (if you request the exercise of a right on behalf of a third party, Of the third, attaching in the same way the photocopy of the DNI) addressed to: the address indicated in section 1 or to the e-mail address: email@example.com.
4. Commercial mailing policy
In the form located on the website, called "Returns", the USER has the possibility to give his express consent so that his data can be used in order to send him future commercial information about the products and services he provides MARUTX SL and in relation to its trade marks, by selecting the box "Subscription to the newsletter".
You also expressly consent to the sending of the information provided through the newsletter through the company Mailchimp, which implements strict security procedures regarding the storage and disclosure of personal data, in order to avoid all access and Unauthorized treatment of them.
You may revoke the consent granted at any time or exercise your rights of access, rectification, cancellation and opposition by means of a written and signed request, with a photocopy of the attached DNI (in case of requesting the exercise of a right on behalf of a third party, Complete an authorization by the third party, attaching in the same way the photocopy of the DNI) addressed: PI Llano San Vicente. C / Melcior Torró, 3. 46870 Ontinyent (Valencia) Spain, or to the e-mail address: firstname.lastname@example.org.
Also, the USER is informed that he is also a client www. indigofabrics.net; www.babyboomfabrics.com; www.mestralhome.com; www.indigofabrics.net, which according to LSSICE, your e-mail address can be used to send you the aforementioned commercial e-mails, without your prior consent, as long as they relate to services and products similar to those that were initially Object of recruitment. However, the USER / customer may at any time oppose the sending of such commercial emails through the same procedure indicated in the previous paragraph.
5. Industrial and intellectual property
All contents of the website www.mestralhome.com (including, but not limited to) texts, photographs, graphics, images, icons, technology, software, links and other audiovisual audio material, graphic design and source codes 'Content' ') are the exclusive property of MARUTX SL or third parties (being MARUTX the only one authorized to use it) and the user of this website agrees to respect them and not to infringe them.
In no way will the exploitation rights recognized by the current regulations in the area of copyright be transferred to the user, except those strictly necessary for the use of the website. In accordance with the above, access to the website does not give any rights to the trademarks, trade names and / or logos that appear on it, nor does it grant any kind of license or authorization for the use of the elements and rights Of the same.
Likewise, copy, reproduction, adaptation, modification, distribution, commercialization, public communication and / or any other action that violates current Spanish and / or international regulations on intellectual property and / or industrial property is prohibited. As the use of the contents of the website if it is not with the express prior written authorization of MARUTX SL.
Any unauthorized use of the Content on this website will infringe the laws of Intellectual Property, Industrial Property and / or unfair competition, as well as other possible rules, before which MARUTX SL will initiate and exercise those civil and / or criminal actions that Against those who infringe or harm their rights.
6. Our trade policy
MARUTX SL offers products for sale on www.mestralhome.com exclusively to users who are final consumers of this website and will develop their e-commerce activities only in relation to them.
'Consumer' is anyone who accesses and acquires MARUTX SL products on www.mestralhome.com, exclusively for personal and different purposes other than trade, professional development or business. No other transaction or purchase is authorized by MARUTX SL.
In accordance with its own commercial policy, MARUTX reserves the right to refuse orders placed by certain individuals who access www.mestralhome.com, considering them incompatible with the purposes of the web platform.
MARUTX SL reserves the right to modify its security and data protection policy in a discretionary manner, at any time, always in accordance with the current Spanish legislation on data protection. All changes will be promptly informed to consumers, and in particular those that affect the processing of personal data, which will also be communicated to interested parties by email.
The web access service includes technical linking devices, directories and even search tools that allow the user to access other pages and websites (hereinafter referred to as 'Linked Sites'). With respect to Linked Sites, MARUTX SL acts as a provider of brokering services, or intermediary, and therefore is not responsible for the content of linked sites on its web platform.
8. Applicable law
The Spanish Law will apply to these Terms and Conditions. Likewise, in the event of any conflict or controversy that may arise on this website, it will be submitted to the Spanish courts, and in particular to the sites in the city of Alicante.
CONDITIONS OF USE PLATFORM E-COMMERCE
1. Terms and conditions of use of the web
The service of the online retail store for textile goods, accessible from the WEB www.mestralhome.com, is provided by MARUTX SL (hereinafter MARUTX) whose identification and contact details are the following:
Address: P.I. Llano San Vicente. C / Melcior Torró, 3. 46870 Ontinyent (Valencia)
Phone: +34 962 916 476
Registered in the Mercantile Register of Valencia, Volume 7686, Book 4983, Folio 11, Section 8, Sheet V 94277, Inscription 1ª.
The present general conditions of use of the portal regulate the access and the use of the same, and include the contents and the services made available to the users in this, either directly by the own portal, or by its users and of third parties. Please read these conditions carefully before using this portal. The continuity on the part of the user in the navigation in the website will mean that it fully admits the present conditions, otherwise the user would not be allowed to continue browsing and browsing the website.
The use of this website is subject to the following conditions of use. User acceptance. The user must at all times respect the terms and conditions established in these general conditions of use of the portal. The user expressly states that he will use the portal diligently and assuming any responsibility that may arise from non-compliance with these rules on his part.
It is also possible that the company also offers through the WEB other products or services that are subject to special conditions, which will inform the User if they are in the specific case.
The content of this website is of a general nature and aims to commercialize the products of the brand associated with it. Reproduction, retransmission or any other unauthorized use are strictly prohibited.
Notwithstanding what is established in the applicable regulations, MARUTX's liability in relation to the Products purchased through the Website will be limited to the purchase price of said Products.
MARUTX does not guarantee the absence of viruses or other harmful elements that could cause damages or alterations in the computer system, in the electronic documents or in the files of the user of this website. Consequently, MARUTX does not respond for the damages and damages that such elements could cause to the user or to third parties.
Access to website and Passwords. In general, the previous subscription or registration as a User is not required for the access and use of the website, without prejudice to the fact that for the specific or specific use of certain services or contents of the same or for the performance of certain operations must be performed Subscription or registration. By using this website you consent to the processing of such information and data and declare that all information or data provided by us is truthful and corresponds to reality.
The data of the Users obtained through the subscription or registration to the present web page, are protected by passwords chosen by themselves. The User undertakes to keep his password secret and to protect it from unauthorized use by third parties. In case the user detects a fraudulent use of his account he will notify MARUTX as soon as he has knowledge of it.
MARUTX is committed to guarantee the security of the user as well as the protection of their personal data by taking all technical and organizational measures that are appropriate to ensure both the protection of their personal information and the avoidance of any unauthorized use, always complying with the requirements established in the Spanish legislation on the Protection of Personal Data.
MARUTX will not be responsible to the Users of its web of the assumptions of disclosure of its personal data to third parties, except in cases in which it is for reasons attributable to MARUTX. Nor will MARUTX be held responsible for the fraudulent uses that third parties without their consent may make of the data obtained through their user account and without responsibility of MARUTX in relation to said access.
The User expressly accepts and for all communications related to the use of the Web, the use of electronic mail as a valid procedure for the referral in said communications.
Correct use of the website. Access to www.mestralhome.com, as well as any other use of the information contained therein is the sole responsibility of the person who performs them. MARUTX shall not be liable for any consequence, damage or prejudice arising from such unlawful access or use of information obtained therefrom.
The User undertakes to use the website, its contents and services in accordance with the Law, these conditions, good customs and public order. Likewise, the User undertakes not to use the web page, its contents or the services provided through it for purposes or effects that are illegal or contrary to the content of these conditions, harmful to the interests or rights of third parties, or Which in any way may damage, disable, render inaccessible or deteriorate the website, its contents or its services or prevent a normal enjoyment of the same by other Users.
Likewise, the User expressly undertakes not to destroy, alter, render useless or, in any other way, damage the electronic data, programs or documents that are hosted on the Web to which you are accessing.
Likewise, the User undertakes not to obstruct the access of other Users to the access service through the massive consumption of the computer resources through which MARUTX provides the service, as well as to perform actions that damage, interrupt or generate errors in such systems Or services.
The User undertakes not to introduce programs, viruses, macros, applets, ActiveX controls or any other logical device or sequence of characters that causes or is likely to cause any type of alteration in the computer systems of MARUTX or third parties.
Third party links. This Legal Notice refers only to the website and content of MARUTX, and does not apply to the links or to the web pages of third parties which, however, can be accessed through the website. Likewise, these links are provided to the user for the sole purpose of providing other information and documentation channels, but since the destinations of the same are not directly controlled by MARUTX, it can not take charge of its content or updates.
The present conditions are governed and interpreted according to the Spanish Law. All notifications, requests, requests and other communications that the User wishes to make to the Company owner of the website must be made in writing and it will be understood that they have been correctly made when they have been received at the following address www.mestralhome.com
2. Shipping and Shipping:
Once we accept your order in Marutx, we will need a period of 2 days to process your shipment, all subject to the availability of our stock.
In this way, for products in stock, the delivery time in Spain will be between 24 and 48 hours since the product leaves our warehouse. Orders are prepared and left the warehouse for purchases by card or bank transfer made before 4:00 pm Monday through Friday. All those that are made after this time will be prepared from the following working day. Shipments to the Balearic Islands and to remote areas may have a delay of approximately one day over the indicated deadlines.
We use the fastest and most convenient means of transport for each area, but if for some reason the order had to be delayed we will contact you to let you know.
Shipping costs are not included in the price of the items. These will appear disaggregated in the summary of your purchase and will be calculated depending on the destination.
3. Secure payment
Secure payment with SSL
Using Visa / Mastercard / American Express
100% secure payment through card
Thank you for trusting our brand and our products. At MESTRAL HOME we try to make your buying experience with us as satisfying as possible. We offer you two payment systems.
Credit card (Visa / Mastercard / American Express).
Our online store is a safe trade. We have the highest level of security possible to ensure at all times that your data and payments are 100% safe.
The application allows payment via bank transfer.
How does credit card payment work?
The necessary information to process the payments with credit card is the following:
Card number, expiration date, CVV2 code for Visa card and CVC2 for MasterCard (three digit security code printed on the back of credit cards). Once the order is confirmed, payment is processed.
What to do if you have trouble paying with the card?
The MESTRAL HOME online store is a safe trade, so the issuer of the card can request the information complementary to the provided.
If you do not have the requested information, you can contact us by phone at +34 962 910 946 or email email@example.com to place the order.
What is the next step?
Once the payment is processed, you receive an order confirmation email, which includes all the information. If you do not receive the email within 24 hours please contact us by phone +34 962 910 946 or email: firstname.lastname@example.org
RETURN POLICY E-COMMERCE PLATFORM
The purchase in our online store is totally safe.
In addition, and although we hope it does not happen, we are responsible for any defective item through repair, replacement, price reduction or refund, in accordance with Law 1/2007, dated November 16, which approves the consolidated text Of the General Law for the Defense of Consumers and Users and other complementary laws.
General conditions of changes and returns:
In case you want to return the purchased product for any reason, you can do so, within a maximum period of 30 calendar days from the receipt of the order.
In accordance with the provisions of Law 1/2007 on the Protection of Consumers and Users, expenses arising from the exercise of the right of withdrawal are borne by them, and no packages are accepted.
Please note that in order for the purchased product to be able to be returned, it must have been previously delivered by a courier or courier service to the customer. Also, remember that it is only possible to make changes and returns of products purchased on our website online. If you have a problem with products purchased at a physical establishment, please go directly to the place where you purchased the product.
In case, to obtain the refund will be required:
- That the consumer communicates his intention to return or change the product to the company within a maximum period of 30 days from receipt of the order.
- That the product has not been used, and must be returned in the same conditions in which it was received.
- The product must be shipped in its original packaging, including the outer packaging box, if any, so that it arrives at our plant in the same state in which it was delivered.
- You must include in the package of shipment completely filled up our form of changes and returns, indicating also a reference of change or return that will be provided by phone or via email, through our contact form.
In the event that you decide to return or change the product, we will refund all payments we have received from you, no later than 30 calendar days from the date you inform us of your decision to withdraw from this agreement . We will make the refund using the same payment method used for the initial transaction, unless you tell us otherwise.
How can I make a change or return?
To return or change your product, you must follow the following instructions:
1) Download, print and fill out our return form. Note that it is necessary to fill in as many forms as you wish to return or change. It is important that you have at hand for completing both the reference of your product and the reference of change or return that we have previously provided.
2) To obtain your exchange or return reference, you must contact our Customer Service Department. Or send an e-mail to email@example.com or by calling the following telephone number: +34 962 916 476.
3) Enter the duly completed form, including the exchange reference number that we have provided, in the box of pair.
4) Send it by the method you consider to: PI. Llano San Vicente. C / Melcior Torró, 3. 46870 Ontinyent (Valencia).
5) Once received, in the case of changes, we will check if the model you are requesting is in stock, in which case we will proceed to send it again to the address you indicate, free of charge, within a maximum period of 15 days from receipt. In case you have requested a return, or assuming that the product you wish to change is not in stock, we will reimburse you the total amount of the same, including shipping costs, by the same method for which you made the initial payment.
In accordance with the provisions of the Consumers and Users Act, the costs arising from the return of the product are borne by you and your responsibility. MARUTX will not accept parcels due.
Cookies are used only to give technological use to the platform and to store important information to make your visits more convenient, that is to say, to offer a more personalized service and to help that the navigation by the pages is easier and adjusted to your preferences.
We respect the privacy of our users at all times. Cookies allow us to analyze user activity to improve our website. We do not share personal data or information relating to the activities of our users.
• The date and time of the last time the user visited our website.
• The content design that the User chose at first sight to our Web site.
• Security elements involved in controlling access to restricted areas.
• Number of visits, page views, IP address, etc. For the elaboration of aggregated statistics and reports for the maintenance and improvement of our web.
• Numbers of visits, page views, IP address and conversion tracking parameters for browsing experience customization.
The User has the option to prevent the generation of cookies, by selecting the corresponding option in your browser program.
Finally, analysis cookies can be used to measure and optimize the effectiveness of advertising campaigns. To do this, they can record information about the visits to our website, such as: date / time the banner is displayed, their cookie ... In no case will they collect personal or identifying information. This anonymous information may be used to establish the marketing preferences of our users and thus offer advertising about goods and services of interest.